The other day I went shopping with R5Friend and R5Daughter. We were all goofing around, doing some window shopping and some serious shopping. R5Friend spent about an hour and half trying on shoes, only to tell the salesclerk, “Thanks, but no thanks.” She told us, as we were walking out of the store, that she was going to go to Amazon and save about $20 per pair.
R5Daughter didn’t say anything at the time, but when we were alone, she went ballistic. Daughter felt the time my friend took trying on shoes, then not purchasing anything was the equivalent of stealing $50 from the salesclerk’s purse. She thought the hour and half spent on my friend could have been spent helping someone who WOULD purchase something or finishing other necessary tasks.
My friend, a teacher has never worked a commission job, regards shopping as a thing to do when she wants to waste time. My daughter on the other hand, HAS worked commission sales and sees what we – as business owner s- do for our customers and how we regard customers who ask for a special item then ultimately go somewhere else because the price is $2 cheaper on a $25 purchase. Don’t get me started on comparison shoppers who don’t compare the weight or size of the item, because that sends me off on my own tirade.
So the question I pose is: Is it right to try on shoes in a full service store such as Saks or Nordstroms, then order online because it is cheaper? The second question I pose is: How much cheaper does it have to be for you to go elsewhere, and do you include shipping costs when you start comparing?
Now, this is not an anti-online post. Both Galligator and I are regular online shoppers. That is not the issue.
I would like to know what you all think. Was my friend in the right or in the wrong?